TABLE OF CONTENTS

1. 1. AGREEMENT TO TERMS
2. 2. INTELLECTUAL PROPERTY RIGHTS
3. 3. USER REPRESENTATIONS
4. 4. USER REGISTRATION AND ACCOUNT MANAGEMENT
5. 5. PROHIBITED ACTIVITIES
6. 6. USER GENERATED CONTRIBUTIONS
7. 7. CONTRIBUTION LICENCE
8. 8. SUBMISSIONS
9. 9. INTERACTING WITH THIRD-PARTY CONTENT AND WEBSITES
10. 10. SITE MANAGEMENT AND USER ENGAGEMENT
11. 11. PRIVACY POLICY AND INTERNATIONAL DATA HANDLING
12. 13. TERM AND TERMINATION
13. 14. MODIFICATIONS AND INTERRUPTIONS
14. 15. GOVERNING LAW AND COMMITMENT TO GLOBAL COMPLIANCE
15. 16. DISPUTE RESOLUTION
16. 17. UPDATING SITE CONTENT
17. 18. DISCLAIMER
18. 19. LIMITATIONS OF LIABILITY
19. 20. INDEMNIFICATION AND SUPPORT
20. 21. USER DATA
21. 23. CALIFORNIA USERS AND RESIDENTS
22. 24. MISCELLANEOUS
23. 25. CONTACT US

1. AGREEMENT TO TERMS

Welcome to DocuAsk! Our Terms of Use form a legally binding contract between you and SYNAPTIC INNOVATIONS PTE. LTD., operating as DocuAsk ("we", "us", or "our"), concerning your access to and usage of our website at https://www.docuask.ai and all related platforms (collectively, the “Site”). By accessing the Site, you acknowledge and consent to these Terms of Use. If you disagree with any part of these terms, you must refrain from using our Site.

Our Site may introduce additional terms and policies, including our Privacy Policy, which are an integral part of your agreement with us. We reserve the right to modify these Terms of Use at any time, aiming to adapt to changing legal and operational requirements. Changes become effective immediately upon posting on the Site. Your continued use after any updates signifies your acceptance of these changes.

At DocuAsk, we are committed to the principles of data privacy and protection aligning with the Personal Data Protection Act (PDPA) of Singapore, the General Data Protection Regulation (GDPR) for users in Europe, and the California Consumer Privacy Act (CCPA) for users in the USA. Our efforts to enhance compliance and protect user data are ongoing, reflecting our devotion to safeguarding your privacy.

This Site is designed for users who have attained the age of majority in their jurisdiction, typically 18 years or older. Users under this age must obtain parental consent to access and register on the Site.

The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

Key Points for Users:

• Clarity and Accessibility: We strive to present our terms in simple language. Complex legal concepts are explained, ensuring readability without compromising on detail.
• Responsive Updates: Our Terms of Use may evolve. We will notify you of changes through an update to the "Last updated" date at the top of this document or direct notification, and your continued use thereafter signals your acceptance.
• Engagement and Dispute Resolution: Should you need clarification or have concerns regarding these terms, we encourage you to reach out to us directly. We are dedicated to resolving disputes amicably and efficiently, often through our designated contact channels.

By honouring these terms, contributing to the security of your data, and engaging with our content responsibly, you help us create a safer, more efficient platform for everyone.

2. INTELLECTUAL PROPERTY RIGHTS

The Site and all its components, such as source code, databases, software, website designs, audio, video, texts, photographs, and graphics (collectively referred to as "Content"), along with trademarks, service marks, and logos ("Marks"), are exclusively owned by DocuAsk or legally licensed to us. These elements are safeguarded by copyright, trademark laws, and various other intellectual property rights recognized not only under the laws of Singapore but also by international copyright conventions. The Site provides the Content and Marks "AS IS" for your educational and personal, non-commercial enjoyment.

When you engage with our Site, you’re agreeing to respect the boundaries set by copyright (as per the Copyright Act, Chapter 63 of Singapore), trademarks (under the Trademarks Act, Chapter 332), and other pertinent intellectual property laws locally and internationally. Unauthorised use of our Content and Marks may contravene these laws, potentially leading to legal consequences.

In layman's terms, the creative assets you see and interact with on DocuAsk are protected by law, and we ask you to use them responsibly and respectfully, keeping in mind the framework set forth above.

3. USER REPRESENTATIONS

By engaging with DocuAsk, you confirm and ensure that: (1) you will provide only truthful, accurate, and up-to-date information during registration and maintain its accuracy by making necessary updates; (2) you possess the legal capability to agree and abide by these Terms of Use; (3) you have reached the age of majority in your jurisdiction, allowing you to enter into this agreement; (4) your access to our Site will be through direct, human interactions without the aid of automated tools like bots or scripts, except when explicitly authorised; (5) the purpose of your site use will remain lawful and adhere to all relevant regulations, refraining from any illegal or unauthorised activities; and (6) your use will respect all applicable laws, ensuring no violations occur through your interaction with our platform.

Should any information you provide prove to be incorrect, outdated, or incomplete, we reserve the right to suspend or terminate your account. This action also applies to any use of the Site that defies these Terms, blocking both present and future platform access for the affected account.

4. USER REGISTRATION AND ACCOUNT MANAGEMENT

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PROHIBITED ACTIVITIES

To ensure a secure, respectful, and lawful environment, DocuAsk restricts certain activities on our platform. As a valued user, you are prohibited from engaging in activities that undermine the purpose, integrity, functionality, or security of our Site. Specifically, you agree not to:

• Retrieve data or content from the Site in an unauthorized manner, especially to compile databases or directories without our explicit written consent.
• Circumvent or disrupt the security features of the Site or use the Site in a manner that imposes uncalled-for loads on our infrastructure, disrupts the functionalities, or interferes with others' seamless use.
• Denigrate, tarnish, or cause any potential harm to DocuAsk or our services.
• Exploit information obtained from the Site to harass, abuse, or harm another individual or entity.
• Abuse our support services or submit false or misleading reports of misconduct or abuse.
• Violate any applicable laws, regulations, or engage in illicit or harmful activities through or related to our Site.
• Frame, mirror, or link to the Site without authorization; this includes any attempt to present Site content as your own or to conceal the origin of content.
• Deploy or distribute viruses, malware, or other harmful code that could affect the Site, other users, or associated networks and services. This encompasses spamming, phishing, and any form of network interference or cybercrime.
• Use automated systems, including but not limited to bots, scripts, or scrapers, in a manner that excessively burdens our system or violates these terms.
• Remove or alter any copyright, trademark, or other proprietary rights notices embedded within or accompanying the Site's content.
• Engage in any behaviour that directly competes with or undermines DocuAsk, including unauthorised commercial activities and/or sales, or the creation of products or services derived from or based on our content and services without prior consent.

Furthermore, you must refrain from engaging with, promoting, or facilitating activities related to illegal or harmful industries. This includes but is not limited to activities associated with gambling, illicit substances, unauthorised pharmaceuticals, cybercrime, or any content aimed at disrupting or undermining digital, physical, or mental security.

These Terms solidify our dedication to maintaining a safe, reliable, and compliant platform. DocuAsk is deeply committed to upholding data security, privacy, and the integrity of our services, in alignment with international standards and regulations. Our collective adherence to these provisions ensures that DocuAsk remains a trusted and valuable resource for document analysis and question-answering powered by AI.

6. USER GENERATED CONTRIBUTIONS

At DocuAsk, we may encourage you to engage, share insights, and connect through various interactive features like chats, blogs, message boards, and forums. Our platform may offer the opportunity to contribute content, including texts, videos, audio files, images, graphics, comments, and other materials ("Contributions").

By sharing Contributions on DocuAsk, please be mindful that these may be accessible not only to our community but also to users across third-party websites. As we navigate this shared space, it's paramount that we respect and uphold the intellectual and privacy rights of everyone involved.

Your Commitments to Us and the Community:

• Ownership and Permissions: You guarantee that you own or have obtained all necessary permissions for your Contributions and that you authorise DocuAsk and its users to engage with your materials in a way that's consistent with the intended use of our platform.
• Consent for Use of Likeness: If your Contributions include identifiable individuals, you confirm that you've obtained explicit consent to use their likenesses for your contributions within DocuAsk.
• Accuracy and Lawfulness: Your Contributions will not be misleading, involve unsolicited promotions, or violate any laws, including those concerning harassment, privacy, and child protection.
• Respect and Decency: We stand against Contributions that mock, disparage, intimidate, or abuse anyone based on race, gender, national origin, sexual preference, or disability. Moreover, promoting violence or engaging in harassment through your Contributions is strictly prohibited.
• Legal Compliance: You ensure that your Contributions comply with all applicable laws, regulations, and these Terms of Use, maintaining the integrity and security of our platform.

Violating these guidelines may lead to actions against your account, up to and including its termination, to protect our community and ensure DocuAsk remains a safe space for dialogue and discovery.

7. CONTRIBUTION LICENCE

When you share or post your contributions, such as texts, images, videos, or comments, on any part of our Site, you grant DocuAsk a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, modify, display, and distribute your contributions. This licence allows us to incorporate your contributions into our platform and make them accessible across various media forms for enhancing our services.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

However, it's important for you to understand that by sharing your contributions, you play a part in creating a positive and valuable space for all users. Thus, you should ensure that your contributions are respectful, accurate, and not in violation of any laws or rights of others. In doing so, you help us maintain the integrity and trustworthiness of our platform.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

We reserve the right, but are not obligated, to monitor the contributions made on our platform. This means we might review, edit, or remove content that doesn't align with our community standards or legal obligations — all in our absolute discretion and without needing to notify you. Despite this, we do not actively monitor all contributions, and the responsibility for the content shared lies with the individual user.

We believe in respecting the creative rights of our users. While you grant us the licence to use your contributions as described, you also affirm that these are genuinely your own works or that you have obtained all necessary permissions to share them. In doing so, you contribute to a culture of respect and creativity within our community.

In essence, your choice to engage with our platform and share your contributions enhances our ability to deliver exceptional, AI-driven insights in document analysis and question-answering.

8. SUBMISSIONS

By engaging with the DocuAsk platform and providing any form of input - be it questions, comments, suggestions, ideas, feedback, or other types of information (collectively referred to as "Submissions") - you understand and agree that these Submissions are not regarded as confidential. Once shared, these Submissions shall be considered the property of DocuAsk. We will have the full rights, including all intellectual property rights, to use, share, and act upon these Submissions in any lawful way that benefits the service, both for commercial reasons or otherwise, without the need for any form of acknowledgment or compensation to you.

When you make such Submissions, you affirm that the content is either your original work or you have the full authority to share it, thereby granting DocuAsk unrestricted use rights. It also means you'll not challenge or hold us accountable for any purported or actual infringement, misappropriation, or violation of any proprietary rights related to your Submissions.

In making a Submission, you give up any 'moral rights' you might have in it. This term "moral rights" refers to your ability to be credited as the author of the content and to object to any treatment of the content that could be deemed prejudicial to your honour or reputation. It's crucial to ensure you're comfortable with these terms before submitting your content to the platform.

9. INTERACTING WITH THIRD-PARTY CONTENT AND WEBSITES

Our Site may guide you to or display content from external sources not under our control, such as other websites ("Third-Party Websites"), along with various forms of information, media, and materials originating from outside entities or persons ("Third-Party Content"). We wish to clarify that DocuAsk does not review, validate, or endorse any Third-Party Websites or Third-Party Content regarding accuracy, legality, decency, or any other aspect. Consequently, DocuAsk bears no liability for any interactions you may have with or through these Third-Party Websites or for the Third-Party Content you may encounter.

When you choose to follow a link to a Third-Party Website or interact with Third-Party Content, you do so at your own discretion and risk. It's important to be aware that our Terms of Use do not cover these external interactions. We strongly recommend you familiarise yourself with the privacy policies and terms of use of any Third-Party Websites you visit or Third-Party Content you engage with, especially regarding how they collect, handle, and protect your data.

Should you decide to make any purchases or enter into transactions through Third-Party Websites, please note these are strictly between you and the applicable third party. DocuAsk is not involved in these transactions and accepts no responsibility for any aspects of these dealings.

You acknowledge that while DocuAsk may provide access to or display Third-Party Content as part of the user experience, this does not indicate endorsement or responsibility for such content. You agree to hold DocuAsk harmless against any damages, losses, or liabilities arising from your engagement with Third-Party Websites or use of Third-Party Content.

10. SITE MANAGEMENT AND USER ENGAGEMENT

1. Monitoring and Enforcement: We may monitor the Site for potential violations of our Terms of Use. If we identify any activity that contravenes these terms or applicable laws, we retain the discretion to take suitable legal action. This action may include reporting such instances to law enforcement authorities as deemed necessary. Our aim is always to ensure a safe space for all users.
2. Access and Contribution Management: We reserve the right to refuse access, limit, or restrict certain actions on the Site at our discretion. This includes managing your contributions to ensure they align with our community standards and do not impose a burden on our systems. It's essential for us to keep our platform running smoothly for everyone.
3. Content Removal: In certain cases, to ensure the proper functioning of the Site and safeguard our rights, we might need to remove or disable content or files that are excessive in size or could potentially harm our systems. Such measures are taken carefully, considering both user experience and platform integrity.
4. Facilitating Positive Site Functionality: Our overriding goal is to manage the Site in a way that protects both our rights and property and supports its effective and efficient operation. This encompasses all necessary actions to maintain the safety, security, and reliability of our platform.

11. PRIVACY POLICY AND INTERNATIONAL DATA HANDLING

At DocuAsk, your privacy and data security are of paramount importance. We urge you to review our comprehensive Privacy Policy available here, which forms a fundamental part of these Terms of Use. Our Privacy Policy outlines how we collect, use, protect, and handle your personal information, ensuring transparency and trust in our practices.

By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.

12. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY

Notifications

To ensure your notification is addressed effectively, it must include:

1. Your physical or electronic signature, representing you're authorised to act for the copyright owner of the allegedly infringed material.
2. A detailed identification of the copyrighted work you believe has been infringed.
3. Precise information about the material you claim is infringing, sufficiently detailed for us to locate it on our Site.
4. Your contact information, including address, telephone number, and an email address, if available.
5. A statement by you, made under penalty of perjury, asserting your belief that the disputed use of the material is not authorised by the copyright owner, its agent, or the law.
6. A declaration that the information in your notification is accurate, and again under penalty of perjury, that you are authorised to act on behalf of the copyright owner.

Counter Notification

If you believe material you've posted to our Site was mistakenly removed because of a copyright notice, you have the right to send us a Counter Notification. Our Designated Copyright Agent's information below is where this should be directed. It's crucial to include the following in your Counter Notification for it to be valid under the DMCA:

1. Identification of the material that was removed and where it was located on the Site before its removal.
2. A statement indicating you consent to the jurisdiction of the Federal District Court for your area, or if outside the United States, for any judicial district in which DocuAsk may be found.
3. A statement agreeing to accept service of process from the complainant.
4. Your contact information, including your address, telephone number, and an email address.
5. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled due to a mistake or misidentification.
6. Your physical or electronic signature.

Upon receiving a Counter Notification containing all the elements listed above, we will restore the removed material unless we first receive notice from the original complainant that they have filed a lawsuit to restrain you from engaging in infringing activity related to the removed material. Remember, submitting a false Counter Notification could result in legal consequences, including potential damages liabilities.

13. TERM AND TERMINATION

Your access to and use of the DocuAsk platform is governed by these Terms of Use, which remain effective until ended by either you or DocuAsk. We aim to foster a safe and compliant environment for all users. However, circumstances may arise wherein we need to exercise our discretion to suspend or terminate access to our platform. This includes, but is not limited to, scenarios where there is a breach of these terms, any representation, warranty, or covenant, or violations of applicable laws and regulations.

Please note, DocuAsk reserves the right, without prior notice or liability, to deny access to the site or terminate services for any user. This may involve blocking IP addresses or removing user accounts and any associated content from our platform for reasons deemed necessary by us, including safeguarding our community or ensuring compliance with legal obligations.

If your account is terminated or suspended, creating a new account under any name - be it your own, another person's, or a fabricated identity - is strictly prohibited. Should such actions contravene our terms or legal requirements, DocuAsk may take appropriate legal action. This could include civil, criminal, and injunctive measures to protect our community and platform integrity.

14. MODIFICATIONS AND INTERRUPTIONS

At DocuAsk, we're continuously working to improve your experience with our platform. As part of our commitment to excellence and adaptability, we reserve the right to modify the content, structure, or features of the Site without prior notification. This includes making adjustments to enhance usability, adapting to new legal requirements, especially those relating to data protection such as the PDPA of Singapore, GDPR in Europe, and CCPA in the USA, or introducing new technologies to better serve our users’ needs.

Please understand that while we aim to ensure the Site is accessible and functional at all times, there may be occasions when access is interrupted or delayed. This could be due to necessary maintenance, updates, or unforeseen technical difficulties. Our priority is to minimise inconvenience and to restore full functionality as quickly as possible, ensuring the integrity and reliability of our service.

We want to make clear that should there be any interruption to our service, or in the unlikely event of a discontinuation of certain features or the entire Site, our liability is limited to the fullest extent permitted under applicable law. We are not liable for any loss, damage, or inconvenience stemming from your inability to access or use the Site during such periods. Your understanding and patience in these situations are greatly appreciated.

Future Updates to the Terms of Service:

We aim to keep our Terms of Service (ToS) reflective of our operational practices and compliant with relevant legal standards. As part of this ongoing commitment, we may periodically update these terms to accurately represent our services, user responsibilities, and data protection protocols. We will notify you of any significant changes through and update to the "Last updated" at the top of this document or a method of direct communication, ensuring you are always informed.

This section, and indeed our entire ToS, is crafted to clarify and reassure. It outlines our dedication not only to legal compliance and security but also to maintaining an open, transparent, and constructive dialogue with you, our valued user.

15. GOVERNING LAW AND COMMITMENT TO GLOBAL COMPLIANCE

The Terms of Use governing your engagement with the DocuAsk platform, including but not limited to your access and use of our site, are established in alignment with the legal framework of Singapore, where our company is headquartered. This choice of legal jurisdiction is made without prejudice to the principles of conflict of laws, meaning that we strive to ensure broad compatibility of our Terms with international legal standards, especially those concerning data protection and user privacy.

16. DISPUTE RESOLUTION

Informal Negotiations

To foster a quick and cost-effective resolution of any disagreements, issues, or claims arising from or related to these Terms of Use (jointly referred to as "Disputes"), you and DocuAsk (referred to individually as "Party" and collectively as "Parties") agree to initially attempt resolving any Dispute through informal discussions. This process is to last at least thirty (30) days and starts with one Party sending the other a written notice of the Dispute.

Binding Arbitration

Should informal negotiations fail to resolve any disputes ("Dispute"), except as explicitly excluded below, such Disputes shall be definitively settled through binding arbitration. By agreeing to these terms, you waive the right to bring your case to court, including the right to a trial by judge or jury.

Arbitration Process:

Arbitration will primarily proceed under the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules"), reflecting our incorporation and main operations base in Singapore. The SIAC Rules are accessible at: www.siac.org.sg.

For users residing outside of Singapore, where applicable and when mutually agreed upon by both parties involved in the dispute, arbitration may proceed under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"), along with the AAA's Supplementary Procedures for Consumer Related Disputes, accessible at: www.adr.org. This option is provided to accommodate international users under specific circumstances that require consideration of their local jurisdiction's laws.

The costs for arbitration and any compensation due to the arbitrator will adhere to the rules of the selected arbitration institution. Arbitration may be conducted in-person, through document submissions, via phone calls, or online platforms, culminating in a written decision by the arbitrator, who will comply with applicable laws.

Venue and Law Application:

Unless otherwise required by the selected arbitration institution's rules or applicable law, arbitration shall take place in Singapore, adhering to SIAC Rules. This clause is integrated herein by reference.

Parties retain the right to seek legal avenues to enforce the arbitration agreement, halt proceedings pending the outcome of arbitration, or to support or challenge the arbitrator's decision in competent courts.

Jurisdiction for Non-Arbitrable Disputes:

Disputes that are not subject to the arbitration agreement will be resolved in the state and federal courts located in Singapore. Parties hereby agree to and waive any objections regarding venue and jurisdiction in such courts.

Time Limit for Claims:

No claim related to the Site shall be brought more than one (1) year after the cause of action arises. Should any part of this arbitration section be found unenforceable or illegal, the affected Disputes shall be adjudicated in competent courts within Singapore, with Parties consenting to those courts' jurisdiction.

Exclusions from Arbitration:

Disputes involving the enforcement or protection of intellectual property rights, allegations of theft, piracy, invasion of privacy, or unauthorised use, and those seeking injunctive relief from a court are excluded from the arbitration process.

This arbitration agreement is designed to ensure a timely and cost-effective resolution to disputes, upholding DocuAsk’s commitment to legal compliance and transparent engagement with our users. We continually strive to foster trust and confidence in our innovative platform.

17. UPDATING SITE CONTENT

At DocuAsk, we endeavour to provide accurate and up-to-date information on our website. Nevertheless, it is possible that the Site may occasionally contain typographical errors, inaccuracies, or omissions related to descriptions, pricing, availability, and other pertinent details. Recognizing the dynamic nature of our service and the possibility of unintentional errors, we assert our right to correct any inaccuracies or omissions and to amend or update information at any moment, without the necessity for prior notice to users.

In our continuous effort to enhance the accuracy, reliability, and usefulness of the content provided through our platform, we are committed to promptly addressing these corrections as part of our broader commitment to service excellence and user satisfaction. It's important for our users to know the integrity and reliability of the information available via our platform.

18. DISCLAIMER

DocuAsk provides this Site and its services on an "as-is" and "as-available" basis. We strive to ensure your experience is seamless; however, your use of the Site and reliance on any of its content is solely at your own risk. While we endeavour to maintain the reliability and accuracy of the information provided on the Site and any linked platforms, DocuAsk expressly disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee the completeness or accuracy of the Site’s content or that of external websites linked through our platform. Additionally, DocuAsk will not be responsible for:

1. Any inaccuracies or errors in the content and materials provided on the Site;
2. Personal injury or property damage potentially arising from your access to and use of the Site;
3. Unauthorised access to or use of our secure servers and the personal or financial information stored on them;
4. Interruptions in communication with or transmission from the Site;
5. Any harmful components such as viruses or trojan horses that may be transmitted to or through the Site by third parties;
6. Loss or damage of any kind incurred as a result of engaging with content made available on the Site.

DocuAsk does not endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Site or any hyperlinked website, nor do we play a role in monitoring transactions between you and third-party providers of products or services. Engaging in transactions or interactions with third-party services through our platform should be approached with caution and calculated decision-making.

19. LIMITATIONS OF LIABILITY

DocuAsk and its representatives, including directors, employees, or agents, shall not be held liable for any form of damage incurred as a result of your interaction with our service. This encompasses, but is not limited to, direct or indirect damages, consequential losses, loss of profits, loss of data, or any other form of loss or damage you or any third party might suffer connected to our platform. However, in situations where liability cannot be fully excluded, our total liability to you or any third party shall not exceed the sum of $100.00 USD.

It's crucial to note that some jurisdictions do not permit the limitation or exclusion of liability for incidental or consequential damages, or the exclusion of implied warranties. Therefore, some of the limitations or exclusions detailed above may not apply to you. In such instances, you might be entitled to additional rights.

20. INDEMNIFICATION AND SUPPORT

By engaging with our platform, you agree to support and protect us—including DocuAsk, our related entities, and all associated officers, agents, partners, and employees—against any claims, damages, liabilities, or expenses (including reasonable attorney fees) that may arise from actions such as: (1) your contributions to our platform; (2) any misuse of our services; (3) non-compliance with these Terms; (4) inaccuracies in the information you've provided; (5) infringement upon the rights of others, particularly regarding intellectual property; or (6) any direct disruption or harm caused to another user linked through your interaction on DocuAsk.

In instances requiring our response to claims where you're obliged to indemnify us, we reserve the right—and you hereby consent—to our lead in managing these claims at your cost. We commit to fair communication, providing you with timely notice of any such legal matters demanding your indemnification. Your cooperation is anticipated in contributing effectively to the defence against such claims.

This commitment strengthens our platform's integrity and ensures a respectful and legally conscientious environment for all users.

21. USER DATA PROTECTION AND MANAGEMENT

At DocuAsk, we prioritise your privacy and the security of your information. We collect and utilise data transmitted to our platform with utmost responsibility, focusing on enhancing Site performance and user experience. This includes managing your account, providing customer support, and improving our services and features. While we undertake regular, rigorous backups to protect against data loss, we recognize the interconnected role users play in safeguarding their information.

Your Responsibilities: You are integral to the protection of your data. This encompasses ensuring the security of your account details, including passwords, and monitoring the information you choose to share or upload on the Site. We encourage you to use strong passwords and to remain vigilant against unauthorised access to your account.

Our Commitment: In line with our dedication to transparency and security, we assure you that we employ state-of-the-art measures to protect your data from unauthorised access, loss, or corruption.

Liability Limitation: Despite our robust security measures, no system can be 100% secure. Therefore, we cannot be held liable for any loss or corruption of data that is beyond our reasonable control. However, we commit to acting swiftly to mitigate any potential impacts should a data breach occur and to inform you in compliance with applicable laws and regulations.

Your Acknowledgment: By using our Site, you acknowledge our shared responsibility model for data protection. You understand that your cooperation in managing your account securely contributes to the overall safety of your information. Additionally, you waive any right of action against DocuAsk for data loss or corruption that occurs despite our adherence to industry-best practices for data security.

Through this approach, DocuAsk aims to foster a secure, transparent, and legally compliant environment for all users, empowering you with information and control over your data while benefiting from the Site.

​​When you use our Site, including but not limited to visiting, sending emails, and filling out online forms, you're engaging with us electronically. By choosing to interact with us in this way, you give your consent to receive communications from us electronically. This includes agreements, notices, disclosures, and other types of communications. We'll provide these to you through email or by posting them directly on our Site, meeting all legal requirements for written communication.

Here’s your agreement on the modern way of doing things: YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND RECORDS, AND ALSO AGREE TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS FOR ANY TRANSACTIONS EITHER INITIATED OR COMPLETED BY YOU ON YOUR BEHALF VIA THE SITE. Furthermore, you waive any right to insist on traditional (non-electronic) signatures or document handling, including the delivery, holding, or the processing of payments and credits except as permitted by electronic means, as recognized under any applicable law.

23. CALIFORNIA USERS AND RESIDENTS

DocuAsk values the privacy and data protection rights of all its users, including those residing in California. We are committed to resolving any concerns our users may have in a respectful, timely, and effective manner. California residents who have inquiries or complaints that have not been adequately addressed by our team are encouraged to reach out to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs for further guidance and support. Assistance is available both in writing and by phone at:

24. MISCELLANEOUS

This agreement, including any associated policies or guidelines provided by us on the Site, embodies the full understanding between you (the user) and DocuAsk. Should we not enforce a provision contained within these Terms at any time, this does not amount to a waiver of our right to do so later. These Terms are intended to be fully enforceable according to applicable laws. We retain the right to delegate our rights and duties under these Terms at our discretion.

We are not liable for delays or failures in our service that are beyond our reasonable control, such as natural disasters, governmental actions, or technological barriers not anticipated by us. If any part of these Terms is found to be unenforceable or illegal, that part will be modified to reflect the parties' intention or removed, without affecting the enforceability of the rest of the Terms.

Importantly, your interaction with DocuAsk creates no partnership, employment, or agency relationship. These Terms are neutrally drafted; hence, they shouldn't be interpreted unfavourably against us for having drafted them. By agreeing to these Terms, you waive any claims that might arise from the electronic format of this agreement or the method by which it has been executed by both parties.

25. CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: